Terms and Conditions

Visanto.com online store and sales regulations These rules and regulations define the terms and conditions for the provision of electronic services and sale of goods on visanto.com, visanto.com and ukryteterapie.pl/ukryteterapie.eu websites by Lifepack Vit s.r.o., based in Ostrava, company address: Hasičská 551/52, 700 30 Ostrava-Jih, Hrabůvka, Czech Republic, registered in the Commercial Register kept by the District Court of Ostrava under No. C. 78719, DIČ: CZ08202494, Company ID 08202494. The consumer can contact Lifepack Vit s.r.o. quickly and efficiently. Contact information: (a) mailing address of the company: Hasičská 551/52, Hrabůvka, 700 30 Ostrava, Czech Republic b) e-mail address: contact@visanto.com c) phone number: +48 22 397 91 40

§ 1 Definitions

The following terms used in these regulations shall mean: KC the Act of April 23, 1964 Civil Code ; Client – a natural person, including a Consumer, with full legal capacity, as well as a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who buys (concludes a sales contract) in the Store Goods from the Seller; Consumer – a natural person making a legal transaction with the Seller or Service Provider that is not directly related to his/her business or professional activity, as referred to in Article 22(1) of the Civil Code; a natural person who concludes a contract directly related to his/her business activity will also be considered a Consumer, if it follows from the content of the contract that it does not have a professional character for him/her, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity; User Account – a subpage of the Site, protected by a password established by the User, where information about the User and his/her orders is stored, which allows to view the status of a given order and order history. Newsletter information bulletin sent electronically to Users who wish to receive it, containing, in particular, current information on Goods from the Store’s assortment, including news and promotions; Seller or Service Provider – the company Lifepack Vit s.r.o. based in Ostrava, company address: Hasičská 551/52, 700 30 Ostrava-Jih, Hrabůvka, Czech Republic, registered in the Commercial Register kept by the Regional Court in Ostrava under ref. C. 78719, DIČ: CZ08202494, Company ID 08202494., email: contact@visanto.com, phone: +48 22 397 91 40; Regulations – these rules and regulations; Store – the online store operating on the Site; Site – Internet service operating at https://visanto.com; Dietary supplement – a foodstuff, the purpose of which is to supplement a normal diet, being a concentrated source of vitamins or minerals or other substances having a nutritional or other physiological effect, excluding products having the properties of a medicinal product within the meaning of the pharmaceutical law. Dietary supplements must not be used as a substitute (replacement) for a varied diet. Dietary supplements should be kept out of the reach of small children; Goods – a movable item from the Store’s assortment, being the subject of a sales contract between the Seller and the Client, in particular Dietary Supplements. User – an Internet user, including one who is a Client, using the Site;

§ 2 Services provided by electronic means

The Regulations constitute the terms and conditions for the provision of services by electronic means within the meaning of the Act of July 18, 2002 on the provision of services by electronic means. The Service Provider provides the following free services electronically on the Site: (a) presentation of Goods from the Seller’s assortment, b) interactive form for placing orders for Goods from the Store, c) Newsletter, d) User Account. Getting acquainted with the content of the Site, in particular with the assortment of the Store, as well as placing an order does not require having a User Account or expressing a desire to receive the Newsletter. The User (service recipient) may at any time save on his/her device the content of the Terms and Conditions posted on the Site, as well as print them from the Site. The technical requirements necessary for cooperation with the ICT system used by the Service Provider are: (a) a device with access to the Internet (computer, tablet, smartphone), b) a web browser with JavaScript and cookies enabled Google Chrome, Internet Explorer, Mozilla Firefox, Opera or other compatible web browser updated to the latest version, c) a valid e-mail account of the User. It is prohibited for the User to provide unlawful content. The User is obliged to comply with generally applicable laws, good customs and provisions of the Regulations. The Service Provider shall inform the User, at his/her request, by means of an e-mail message, about the risks associated with the use of any services provided electronically. When creating a User Account or using the interactive form for ordering Goods from the Store, the User is obliged to provide true and accurate information. Providing false or inaccurate information may prevent the order from being processed. Complaints about the services provided by the Service Provider electronically can be submitted via e-mail to: contact@visanto.com or in writing to the mailing address of the Service Provider’s company: Lifepack Vit s.r.o. Hasičská 551/52, Hrabůvka, 700 30 Ostrava, Czech Republic. In the complaint, the User should describe what the complaint concerns, what he/she is requesting, as well as provide an e-mail address or mailing address to which the Service Provider is to respond. If these details are not provided, the Service Provider will respond to the User at the address from which the complaint was received or the address provided by the User when placing an order or registering a User Account. The Service Provider will consider the complaint without undue delay, and if the User is a Consumer, additionally not later than within 30 days. If the Service Provider refuses to resolve the complaint, the User will receive a message stating the reasons for the refusal.

§ 3 Free of charge contracts for provision of services by electronic means

The contract for the provision of the User’s Account service is concluded for an indefinite period of time as soon as the User fills in the data in the registration form available on the subpage of the Site marked “Register”. In particular, the User establishes a password for the account, which is confidential and may not be disclosed by the User to third parties. The User’s provision of an e-mail address, first and last name, cell phone, as well as a contact and shipping address is necessary for the provision of the User’s Account service. The Consumer may terminate the contract at any time, without stating any reason and without incurring any costs, by sending the Service Provider an email informing of his/her wish to cancel the User Account service to the email address contact@visanto.com, as a result of which the User Account service contract will be terminated within 14 days from the date of receipt of the email by the Service Provider. The termination of the User Account service agreement is irreversible and results in the deletion of the information collected and stored to date. After termination of the contract, the User may enter into a new contract for the provision of the User Account service at any time. Any contract for the provision of electronic services by the Service Provider concluded for an indefinite period of time may be terminated by the Service Provider at 14 days’ notice. In contracts with Consumers, termination may occur only for valid reasons, in particular in the event of significant changes in functionality on the Site. If the User uses the Site or services in a manner contrary to the law or good morals, the Service Provider may terminate the agreement with immediate effect or temporarily deprive the User of the possibility to use services provided electronically. The Service Provider shall carry out the termination by e-mail or in writing to the User’s address. The Service Provider shall not be liable to the User for any damages for actions taken in connection with violation of the law, morality or the Regulations by the User. The Service Provider does not guarantee a certain level of availability of the Site.

§ 4 Content contained on the Site

The Seller presents on the Site the Goods, their descriptions, price lists and other information concerning the Goods from the Store’s assortment. These contents do not constitute an offer, but constitute an invitation to conclude a contract, in accordance with Article 71 of the Civil Code. Content presented on the Site, especially graphic and verbal works, are protected by copyright. The User may not use any content posted on the Site, either in whole or in part, either in its original form or as an elaboration, for purposes other than his/her own personal use. You also may not otherwise distribute, alter, reuse or repost any part of the Site without the permission of the authorized party.

§ 5 Placing orders and contract of sale

The prices of the Goods indicated in the Store are gross prices (they include VAT according to Polish rates). During the purchase process, the tax rate will be adjusted to the selected country of delivery, so the final price may be different from the initial price indicated next to the product. Prices may be expressed in Polish zloty (PLN), Euro (EUR) or Czech koruna (CZK). The Customer may place orders for Goods in the following manner: in the Store, using the interactive form for placing orders for Goods When placing an order, the Customer should indicate: (a) the ordered Goods (name and number ordered), b) Customer’s data (name and surname or name and registered office, as well as address, e-mail address, cell phone number), c) data of the recipient of the Goods and place of delivery (name and surname or name and registered office, as well as address, e-mail address, cell phone number), when different from the Customer’s data, d) the selected method of delivery of the Goods, e) the selected form of payment for the Goods. Before the Consumer expresses his/her will to order the Goods and conclude the contract of sale of the Goods, the Consumer is provided with the information referred to in Article 12 of the Act of May 30, 2014 on Consumer Rights, in particular, he/she is provided with information about the price of the Goods or the total price of the Goods, including taxes, the fees for delivery of the Goods or the Goods, as well as the date of performance. Provision of data of the Customer or the recipient of the Goods from paragraph 3 above is voluntary, but necessary to enable the conclusion and execution of the sales contract. The ordering party is responsible for the veracity of the data. In case of providing false data, the ordering party may be charged by the Seller/Service Provider, the resulting costs. Upon receipt of an order from the Customer, the Seller will confirm its receipt by e-mail, indicating the ordered Goods, their quantity, price, method of payment, method of delivery and delivery fee. Upon receipt by the Client of the confirmation referred to in paragraph 6 above, the contract of sale of the Goods between the Seller and the Client is concluded. If the conclusion of the contract of sale of the Goods is not possible at the time, then the Customer, instead of receiving the confirmation referred to in paragraph 6 above, will receive the relevant information without undue delay.

§ 6 Delivery and acceptance of Goods

The Goods are delivered on the territory of Poland, to other countries of Europe, as well as to Australia and Oceania, Africa and South America. The Goods are delivered via courier. The Customer is informed about the fees and their amount or the absence of fees for the delivery of the Goods on the Site and in the course of placing the order. If the Customer chooses to pick up the Goods in person, the Customer is not charged for delivery of the Goods. The choice of delivery method is made by the Customer when placing the order. Goods delivered outside the EU may be subject to import duties and/or taxes over which Lifepack Vit s.r.o. has no control. Said duties remain the responsibility of the Customer. We recommend that you contact your local customs authorities for further information before placing an order.

§ 7 Method of payment for the Goods

The Customer is informed about the available methods of payment for the Goods when placing an order. The Customer may choose from the following methods of payment for the Goods: (a) courier collection, b) PayPal system, c) PayU online payment system, d) prepayment by bank transfer, to the bank account number indicated by the Service Provider.

§ 8 Deadline for payment of the price

If the Client chooses the payment method “courier collection”, the payment of the price of the Goods by the Client should be made to the courier upon receipt of the Goods. If the Customer selects the payment method “PayPal system” or “PayU online payment system”, payment of the price of the Goods by the Customer shall be made immediately, in accordance with the characteristics of these systems. If the Customer selects the payment method “prepayment by bank transfer”, the payment of the price of the Goods by the Customer shall be made within 3 days from the conclusion of the sales contract.

§ 9 Deadline for performance (release of Goods) by the Seller

If the Client selects a method of payment: “PayPal system”, “PayU online payment system” or “prepayment by bank transfer”, the Seller’s fulfillment of performance – release of the Goods to the Customer will take place within 7 days from the date of receipt of the price of the Goods by the Seller. If the Client chooses the payment method: “courier collection”, the fulfillment of performance by the Seller – release of the Goods to the Customer will take place within 7 days from the date of conclusion of the contract of sale of the Goods. Fulfillment of performance by the Seller – the release of Goods to the Customer shall take place, depending on the choice of delivery method selected by the Customer, through a courier.

§ 10 Withdrawal from the contract concluded remotely

A Consumer who has concluded a contract for the sale of Goods in the Store or a contract for the provision of services by electronic means may, within 14 days, withdraw from the contract without giving any reason and without incurring costs, except for the direct costs of returning the Goods and except for additional costs resulting from the method of delivering the Goods to the Consumer chosen by the Consumer, other than the cheapest ordinary method of delivery offered by the Seller. The period for withdrawal from the contract begins: for a contract for the sale of Goods from taking possession of the thing by the Consumer or a third party other than the carrier designated by the Consumer, and in the case of a contract that: (a) involves multiple items that are delivered separately, in batches or in parts from taking possession of the last item, batch or part, b) involves the regular delivery of things for a fixed period of time from taking possession of the first of the things; for other contracts from the date of conclusion of the contract. A consumer may withdraw from a contract by submitting a statement of withdrawal to the Seller or Service Provider. The statement may, but need not, be submitted on the form, the model of which is attached as Appendix No. 2 to the Act of May 30, 2014 on consumer rights . A model form for withdrawal from the contract is made available in the Store together with the Regulations, the Consumer may, but does not have to, use this model form. The withdrawal statement can be submitted: (a) by e-mail to contact@visanto.com (b) in writing sent to the business address of the Seller/Service Provider: Lifepack Vit s.r.o. Hasičská 551/52, Hrabůvka, 700 30 Ostrava, Czech Republic Sending the statement before the expiration of the 14-day withdrawal period is sufficient to meet the deadline for submitting the statement of withdrawal. If the Consumer’s statement of withdrawal is received by e-mail, the Seller or the Service Provider will immediately send the Consumer an e-mail confirming receipt of the statement. In the event of withdrawal from the contract of sale of Goods, the contract in question shall be considered not concluded. If the Consumer made a statement of withdrawal from the contract before the Seller or Service Provider accepted his offer, the offer ceases to be binding. The Seller is obliged to promptly

§ 11 Complaints about defects in the Goods

The Seller shall be obliged to deliver Goods without defects. The Seller shall be liable to the Consumer if the Goods sold have a physical or legal defect, based on the provisions of the Civil Code on warranty for defects (Article 556 and subsequent articles of the Civil Code). The Seller shall be liable under the warranty if the physical defect is discovered before the expiration of two years from the date of delivery of the Goods to the Consumer. If the shelf life of the Goods, as specified by the Seller or the manufacturer, ends after the expiration of two years from the date of release of the Goods to the Consumer, the Seller shall be liable under the warranty for physical defects of the Goods found before the expiration of this period. If the Goods have a defect, the Consumer may: (a) demand replacement of the Goods with defect-free ones or removal of the defect or. (b) make a declaration to reduce the price or withdraw from the sales contract, unless the Seller immediately and without excessive inconvenience for the Consumer replaces the defective Goods with defect-free Goods or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to comply with the obligation to replace the Goods with defect-free or remove the defect. The Consumer, may instead of the removal of defects proposed by the Seller, demand replacement of the Goods with defect-free Goods or instead of replacement of the Goods demand removal of the defect, unless bringing the Goods into conformity with the contract in the manner selected by the Consumer is impossible or would require excessive costs compared to the manner proposed by the Seller. When assessing the excessive cost, the value of the Goods free from defects, the type and significance of the identified defect shall be taken into account, as well as the inconvenience to which other means of satisfaction would expose the Consumer. The reduced price should remain in such proportion to the price under the contract of sale, in which the value of the Goods with a defect remains to the value of the Goods without a defect. The Consumer may not withdraw from the sales contract if the defect is insignificant. Complaints can be submitted: (a) by e-mail to: contact@visanto.com, (b) in writing to the mailing address of the Seller’s company: Lifepack Vit s.r.o. Hasičská 551/52, Hrabůvka, 700 30 Ostrava, Czech Republic, (c) by telephone at +48 22 397 91 40, In the complaint, the Consumer should: (a) provide his/her name and surname, as well as e-mail address or mailing address (b) indicate the Goods to which the complaint relates and the date of its purchase, in particular by providing the order number or other information allowing to identify the Goods, (c) indicate the reason for the complaint specify the defect and the date on which it appeared, (d) indicate what is claimed, (e) sign the complaint when submitted in writing. The Seller will respond to the complaint immediately, no later than within 14 days. The Seller will respond to the Consumer at the address from which he received the complaint, unless the Consumer indicates in the complaint that the response is to be made to a different address. The goods that are the subject of the complaint, the Consumer shall

§ 12 Out-of-court dispute resolution

The Seller (Service Provider) uses an out-of-court dispute resolution system in consumer matters. The Trade Inspection is authorized and competent to resolve disputes in consumer matters of the Seller (Service Provider) with Consumers. The website address of the Provincial Inspectorate of Trade Inspection in Warsaw: http://www.wiih.org.pl/, the website addresses of the other Provincial Inspectorates of Trade Inspection operating in the area of individual provinces can be found at http://www.wiih.org.pl/index.php?id=139&id2=136, as well as in the register of entities authorized to resolve disputes out of court, located at the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php For more information on out-of-court dispute resolution, visit the website of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php, as well as at the offices of individual provincial Trade Inspection Inspectorates, and on their websites. At: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL, a platform for online dispute resolution between consumers and businesses at the EU level (ODR platform) is available. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and businesses seeking out-of-court dispute resolution of contractual obligations arising from an online sales contract or service contract. Vendor’s email address: contact@visanto.com.

§ 13 Personal Data

The administrator of personal data of Users, including Customers, is the Seller/Service Provider. Personal data are processed and secured in a manner consistent with Polish and EU law. A User who is a natural person has the right to demand from the Administrator access to his/her personal data, their rectification, deletion or restriction of processing, and the right to transfer personal data. A user who is an individual also has the right to object to processing and to lodge a complaint with a supervisory authority. Detailed information required by the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC is provided to the User during the acquisition of his personal data.

§ 14 Final Provisions

The Service Provider may amend the Terms and Conditions. The pending (future) Terms and Conditions will be posted on the Site next to the current Terms and Conditions with an indication of the effective date, with at least 7 days between posting on the Site and the effective date. Actions taken prior to the amendment of the Rules and Regulations, including, in particular, the following, shall be subject to the terms and conditions of the Site.